| Machine capability | Workpiece and hole compatibility | 10% | Confirm supported panel dimensions, thickness range, drilling directions, tool configuration, and compatibility with the intended furniture components. | Request a written specification sheet and a test using representative workpieces. Score higher when the demonstrated setup meets documented production requirements. |
| Machine capability | Accuracy and repeatability | 10% | Ask how positioning and drilling accuracy are specified, under what test conditions, and how results are measured. Check whether test reports identify the material and measurement method. | Compare documented test results against your own tolerance requirements; do not compare figures that use different test methods or conditions. |
| Production fit | Throughput and changeover | 10% | Request a timed demonstration using a representative job. Include loading, positioning, drilling, tool changes, and routine operator actions in the cycle-time discussion. | Use a witnessed demonstration or recorded test with clearly stated job details. Treat theoretical maximum speed separately from achieved production output. |
| Service | Installation and commissioning | 10% | Clarify what is included: delivery coordination, installation, leveling, calibration, operator training, acceptance testing, and travel or accommodation charges. | Score against a written scope, named responsibilities, schedule, and acceptance criteria. Identify any work or equipment the buyer must provide. |
| Service | Remote and onsite support | 10% | Ask for support hours, contact channels, response-time commitments, language coverage, troubleshooting process, and onsite service availability in your region. | Evaluate contractual service terms and escalation steps. A stated response time is not the same as a guaranteed repair or resolution time. |
| Service | Warranty and spare parts | 10% | Check warranty duration and start date, covered components, exclusions, labor and freight responsibility, parts availability, and the ordering process. | Use the written warranty and parts list. Request availability or lead-time information for critical wear items and components that could stop production. |
| Cost | Delivered and commissioned price | 10% | Separate machine price from packaging, inland transport, export handling, freight, insurance, import duties and taxes, installation, and training. | Compare quotations on the same delivery basis and scope. Confirm currency, payment milestones, quote validity, and any excluded charges. |
| Total ownership value | Operating and maintenance costs | 10% | Estimate electricity, consumables, routine maintenance, replacement tooling, software or service fees, and expected labor using your operating schedule. | Ask for consumption and maintenance assumptions. Use your local utility prices and actual planned production hours rather than relying on a generic estimate. |
| Total ownership value | Controls, software, and integration | 10% | Verify supported file formats, workflow compatibility, licensing terms, updates, backups, language options, and any required network or factory-system integration. | Request a practical file-to-machine test and written confirmation of included software functions, license limits, and future update costs. |
| Supplier risk | Documentation and delivery accountability | 10% | Review the final configuration, electrical requirements, safety documentation, delivery milestones, packing details, acceptance process, and remedies for nonconformity. | Score higher when requirements, responsibilities, and acceptance conditions are clearly documented in the quotation and purchase agreement. |