| RFID Architecture | High-frequency RFID option | 13.56 MHz; commonly aligned with ISO/IEC 15693 or ISO/IEC 14443 applications | Suitable for short-range user identification, controlled read zones, and card or key-fob access | Reader datasheet, supported tag types, read-distance test report, and system integration protocol |
| RFID Architecture | Ultra-high-frequency option | 860–960 MHz operating range, subject to the destination country’s radio regulations | Suitable for longer read distances and item-level identification; frequency must be configured for the import market | Frequency configuration, regional radio approval information, antenna specification, and interference test results |
| Locker Construction | Material and corrosion protection | Powder-coated steel or stainless steel; coating performance should be defined by the applicable project specification | Confirm sheet thickness, surface treatment, humidity exposure, weld quality, and packaging protection before mass production | Material declaration, coating specification, sample photographs, inspection checklist, and pre-shipment inspection report |
| Electrical Safety | Input power compatibility | Common international configurations include 100–240 V AC, 50/60 Hz, when supported by the supplied power system | Voltage, plug type, earthing, fuse protection, and local electrical requirements must match the destination market | Power-supply label, electrical schematic, safety test report, plug specification, and product manual |
| Product Compliance | Market-access documentation | Requirements vary by destination; typical reviews may include EMC, electrical safety, radio, RoHS, and chemical-substance obligations | Compliance documents must identify the exact model, applicable directives or regulations, test standards, and issuing laboratory | Declaration of conformity, accredited laboratory reports, technical file index, and component compliance declarations |
| Cybersecurity | Access-control and data protection | Secure authentication, role-based permissions, encrypted communication, audit logs, and controlled administrator access | For cloud-connected systems, define hosting location, data retention, breach response, user deletion, and integration responsibilities | API documentation, security questionnaire, network diagram, software update policy, and data-processing terms |
| Commercial Terms | International trade and shipping | Incoterms® 2020 options may include EXW, FOB, FCA, CIF, or DAP, depending on the agreed logistics model | Clarify export documentation, HS classification responsibility, freight scope, insurance, customs clearance, and delivery point | Pro forma invoice, packing list, commercial invoice template, certificate-of-origin process, and agreed Incoterm |
| Quality Control | Pre-shipment inspection coverage | Inspection should cover dimensions, appearance, door alignment, lock operation, RFID read performance, electrical safety, and packing | Use an approved inspection plan with measurable acceptance criteria before the final balance payment | Inspection checklist, sampling level, defect classification, calibration records, and corrective-action procedure |
| Customization | Engineering-change management | Model revision, firmware revision, BOM control, and sample approval should be traceable throughout production | No material, electronic, firmware, or enclosure substitution should occur without written buyer approval | Approved drawings, BOM, change-notice form, golden sample, firmware version record, and revision history |
| Packaging | Export packaging suitability | Packaging should protect against impact, moisture, abrasion, and movement during multimodal transport | For wood packaging, confirm compliance with destination-country import rules, including ISPM 15 where applicable | Packaging specification, carton and pallet dimensions, drop-test method, moisture protection plan, and shipping marks |
| Lead-Time Control | Production and delivery milestones | Milestones normally include design approval, sample approval, component procurement, assembly, inspection, and dispatch | Contractual delivery dates should define the start event, approved sample status, delay notification, and remedy process | Project schedule, production status reports, capacity statement, critical-component list, and escalation contacts |
| Warranty | Warranty scope and period | Coverage should explicitly address cabinet structure, locks, RFID readers, controllers, power supplies, displays, and software | Define warranty start date, exclusions, response time, replacement-part responsibility, and labor or travel treatment | Signed warranty terms, failure classification table, serial-number policy, and replacement-parts price list |
| After-Sales Support | Remote technical assistance | Support channels may include email, ticketing, video diagnosis, remote logs, and scheduled firmware maintenance | Specify service hours, time-zone coverage, first-response target, severity levels, and language availability | Service-level agreement, support workflow, escalation matrix, troubleshooting guide, and remote-access controls |
| After-Sales Support | Spare-parts continuity | Critical parts include locks, RFID modules, controllers, power supplies, displays, cables, and mounting hardware | Confirm recommended spare ratio, part interchangeability, storage conditions, and end-of-life notification period | Spare-parts catalog, exploded-view drawing, minimum order quantities, lead times, and discontinuation policy |
| Installation | Deployment and commissioning | Site readiness may include floor condition, power, network access, anchoring, environmental conditions, and user enrollment | Assign responsibility for unloading, positioning, anchoring, electrical work, network setup, testing, and operator training | Installation manual, site-survey form, commissioning checklist, training materials, and acceptance certificate |
| Supplier Verification | Manufacturing and export capability | Verification should cover legal entity, production location, quality system, subcontractors, export history, and references | Use independent checks and contract controls; certificates alone do not replace product-specific verification | Business registration details, factory audit report, quality certificates, customer references, and recent shipment records |