| Quality management | 12% | Current quality-management certificate, certificate scope, issuing body, and confirmation that the manufacturing site is covered. | Verify the certificate directly with the issuing body. ISO 9001 is a quality-management-system standard; certification alone does not guarantee machine performance. | Buyer entry |
| Machine acceptance testing | 14% | Factory Acceptance Test (FAT) procedure, test records, sample containers, product conditions, and signed acceptance criteria. | Require a documented FAT using the buyer’s can and lid specifications, with agreed checks for operating speed, seam quality, safety, and reject handling. | Buyer entry |
| Seam quality and process control | 14% | Seam inspection method, measurement records, applicable can-maker specifications, and details of operator training. | Request agreed seam measurements and inspection limits for the specific container. Do not rely on a generic “hermetic seal” statement without test criteria. | Buyer entry |
| Performance and uptime evidence | 10% | Reference installations using comparable container sizes, materials, and production conditions; operating and downtime records where available. | Compare demonstrated output with the required line rate under defined conditions. Ask how speed, changeovers, and unplanned stops are measured. | Buyer entry |
| Warranty and remedies | 10% | Written warranty terms covering duration, parts, labor, travel, exclusions, claim process, and remedies for unresolved defects. | Ensure warranty start date, coverage, response obligations, and responsibilities are clearly stated in the purchase contract. | Buyer entry |
| Technical support response | 10% | Support channels, service hours, escalation contacts, remote-diagnostic capability, and contractual response-time commitments. | Set response targets appropriate to the plant’s operating schedule and time zone. Distinguish acknowledgement time from time to resolution. | Buyer entry |
| Spare-parts availability | 10% | Recommended spare-parts list, part numbers, availability policy, shipping options, and support for discontinued components. | Identify critical wear parts and agree replenishment arrangements. Confirm whether parts are stocked locally or shipped from another location. | Buyer entry |
| Installation and training | 8% | Installation scope, commissioning plan, operator and maintenance training materials, language options, and handover checklist. | Confirm who provides installation, what training is included, and which utilities, site preparations, and customer resources are required. | Buyer entry |
| Safety and regulatory documentation | 6% | Risk assessment, machine safety documentation, electrical drawings, manuals, and conformity documents applicable to the destination market. | Check requirements for the installation country. For example, CE marking is relevant to applicable products placed on the EU market; requirements vary by jurisdiction. | Buyer entry |
| Documentation and traceability | 6% | Operation and maintenance manuals, parts diagrams, recommended maintenance schedule, software backup procedure, and revision-controlled drawings. | Require documentation in agreed languages and formats, with machine-specific serial numbers and clear procedures for updates and technical changes. | Buyer entry |
| Global service capability | 10% | Service locations, qualified technician coverage, travel arrangements, local partners, and examples of support in the buyer’s region. | Verify service coverage for the installation site, including expected travel lead times and whether local personnel are trained and authorized. | Buyer entry |